Shipping & Returns
Shipping
All Orders are processed within 3 business business days and shipped by UPS. When necessary, we will give back order notification in 24 hours by phone and email.
Returns
All Orders are processed within 3 business business days and shipped by UPS. When necessary, we will give back order notification in 24 hours by phone and email.
Returns
- Defective units may be returned within 14 days of receiving the item: Units must be in original factory carton with all original packing materials. All materials such as manuals, accessories and cables must be included. If any of these materials are missing, these costs will be deducted from your refund, or credit may not be issued. A Return Authorization number is required. Email us with the units serial number and specific issue and we will send specific instructions for shipping the item you are returning.
- Non-defective unit returns incur a 15% inspection fee and will be deducted from your refund.
- If your unit is damaged in transit:
- Note any damages on the receipt.
- Refuse shipment and notify us via email.